Checking Trouble Ticket Status

How to Check the Status of a Trouble Ticket

1. You can click on See Unsolved Problems, See Solved Problems, or See Unassigned Problems on the left to view your Trouble Tickets and their status.
2. You can also click on the words Click here to see them under Current Status to view Unsolved Trouble Tickets.
3. When your Trouble Ticket is assigned to a technician, you will receive a second email.
4. When your Trouble Ticket has been resolved, you will receive a third email documenting the work done.

To Exit TroubleTrakker

1. To exit TroubleTrakker, click the words Logout on the left or click the X in the top right of your screen. Either way is fine.
2. Instead of logging off completely, you can "Jump" to the K12WebMail service right from where you are. Click on the drop down arrow to the right of Jump to Other Services. found at the top right of your screen. Select K12WebMail and off you go.